Most Commonly Asked Questions 1. How do I subscribe to the VisionWorks Voice and Online support services? For VisionWorks Voice, simply complete a VisionWorks Voice Service Agreement. Your agreement can be mailed or faxed to the address and number listed on the front of the agreement. Service Agreements are available via Fax On Demand, VisionWorks Online, or by contacting Member Services. To subscribe to VisionWorks Online, simply log onto the "Business Center" section of the VisionQuest corporate website at www.visionquestonline.com. At the Business Center log on screen, you will be prompted to enter your Team Member ID#. Leave the password section blank. Click (Enter Business Center). The system will guide you through each step in becoming a VisionWorks Online subscriber. 2. What is the Premier Autoship Program, and how does this program benefit me as a Team Member? The Premier Autoship Program is an excellent way to ensure you never run out of our exceptional life-enhancing products. The program is easy. You simply create a standing order, choosing which of our great products you would like to receive. Your customized order will be delivered automatically to your door every month, free of shipping and handling charges. In addition, participation in this program helps you to qualify for your monthly bonus check and makes you eligible to receive Autoship Bonuses on members of your down-line organization who are also participating in this exciting program (see Compensation Plan for more details). To sign up, simply submit a completed Premier Autoship form to the VisionQuest home office. 3. How can I make changes to my Premier Autoship account? An amended Premier Autoship form is required if you would like to make changes to your autoship account. Changes may include product selection and/or payment methods. Simply check the "Amended Order" box located on the front of the Premier Autoship form. Make the appropriate amendments to your order and either mail or fax the completed form to the VisionQuest home office. 4. Where can I find my reference number? Your reference number is also your Team Member ID number. This number was originally sent to you in your welcome letter. One can also be obtained through VisionWorks Voice and Online support services, or by contacting Member Services. 5. When is the end of the volume month? The end of the volume month is the last business day of each calendar month. 6. As a Team Member of VisionQuest Worldwide, Inc., will I receive a 1099? An IRS 1099 form will be automatically provided to each Team Member whose earnings for the year exceeds $600. If earnings are less than $600, these forms are available to the Team Member upon request. 7. Can I have my product shipped to a P.O. Box? It is our shipping policy not to ship to P.O. Boxes. Therefore, we will need a physical street address to deliver your product. 8. How long will it take to receive my order? It will take approximately 24 - 48 hours for your order to ship from the time processed. Please allow 3 to 8 business days from the day it is shipped for delivery, depending on your location. You also have the option to ship your orders via two-day air. 9. How do I find out who is in my downline? Genealogy reports are available through the VisionWorks Voice and Online support services. 10. Why do I pay sales tax on the retail price? Because product will be sold to the end consumer at a retail price, all sales tax is calculated on the retail amount. 11. If I pay sales tax, do I have to charge my customers sales tax? Yes, if you want to recover the tax you have already paid on behalf of that consumer. 12. How do I change the address on my Team Member account? Change-of-Address forms are available via VisionWorks Voice or by logging on to VisionWorks Online. Forms may be mailed or faxed to the VisionQuest home office. Please allow 24 - 48 hours to process. Please print clearly, illegible forms will not be processed.